Privacy Policy

Introduction

At Tek1 IT, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect personal information related to our clients, business partners, suppliers, website visitors, and individuals interacting with our services.

Where Tek1 IT provides products or services to a business client, the client controls the personal information processed within those solutions. Our processing of authorized user information within such services is governed by this Privacy Policy or an applicable supplemental notice.

Personal Information We Collect and Use

• We may collect personal information through:
• Account and Contact details (name, email, phone, company, job role)
• Website and application interactions (IP address, device data, cookies, browsing activity)
• Marketing and communication preferences
• Service use and support requests, including call recordings or chat transcripts
• Security and fraud prevention data
• Information required for business operations, such as contracts, billing, and complianceWe use this information to deliver services, support users, improve our operations, manage relationships, protect our systems, and meet legal requirements.

Sharing Personal Information

• We may share personal information:
• Internally within Tek1 IT for operational, security, and compliance purposes
• With trusted suppliers and service providers who act on our behalf
• With business partners involved in delivering products or fulfilling orders
• With professional advisors, such as auditors or legal counsel
• With analytics, advertising, or technology partners for performance and marketing purposes
• With government authorities, when required by law or legal processes
• During mergers, acquisitions, or business transfers

All sharing is performed on a need-to-know basis and in accordance with applicable laws.

International Transfers

Your information may be transferred to or accessed by Tek1 IT teams or trusted partners in other countries. We implement safeguards such as contractual clauses, security controls, and compliance with international data standards to protect your information regardless of where it is processed.

Information Security & RetentionWe use administrative, technical, and physical safeguards—including encryption, access

controls, and secure systems—to protect your information from unauthorized access, use, or disclosure.

We retain personal information only as long as necessary for business, operational, or legal purposes. After retention periods end, data is securely deleted or anonymized.

Updates to This Privacy Policy

Tek1 IT may update this Privacy Policy from time to time. When changes are made, the effective date will be updated. Continued use of our website or services indicates your acknowledgment of the revised policy